ServiceNow Developer - TIM

Budget: Depends on background and experiences

Job Description:

QUALIFICATIONS / EXPERIENCE

 8+ years’ experience with technical solution design and delivery of ServiceNow solutions

 Minimum 5 years’ experience in IT Service Management, preferably in Finance institution,

Insurance industry, IT Shared Services or consulting firms.

 Experience with ServiceNOW technologies, especially in ITSM/CMDB/ITOM/ITAM

CERTIFICATIONS

 ITIL V3/V4 Certification.

 Certified as ServiceNow – System Administrator (CSA)

 Certified as ServiceNow – Application Developer (CAD)

 Certified Implementation Specialist (CIS) – ITSM

 Micro certificate – Integration Hub fundamentals

 CIS – Discovery, CIS – Service Mapping, CIS – Software Asset

Management, CIS – Hardware Asset Management will be a plus.

Job Requirements:

Familiar with CMDB design and operation

Experience in ITAM/ITOM module will be a plus

Hands on experience in Version upgrade will be a plus

KNOWLEDGE & TECHNICAL SKILLS

 Demonstrating experience working with workflows in one or more key areas of the

ServiceNow platform (e.g., ITSM, CSM, ITOM, SecOps)

 Excellent communication skills (English preferred) and a business centric attitude

 Experience with web technologies (XML, HTML, JavaScript, Web services etc), App

Engine, Flow Designer, Workflows and working in a SaaS environment.

 Experience working with Agile methodologies.

Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and

knowledge management applications.

 Experience in IT service management

 Ability to analyze, troubleshoot and resolve complex software application related problems.

 Applies standard methodology, techniques, procedures and criteria.

 Ability to analyze raw results, determine/resolve bottlenecks, and create

meaningful documentation of testing scenarios and results.

 Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes.

 Experience troubleshooting integration. Management, security, and application issues.