IT Support Specialist (Mid-Level)

Accepts Chinese Candidates ONLY

L3 Support - Will be only IT person

• wants to have an Inhouse IT personal to handle about 20 staff
• Current IT support is outsourced
• Location : Menara Haw Par (Kuala Lumpur, 50250 Kuala Lumpur, Federal Territory of Kuala Lumpur)
• Salary Can be negotiated

Job Summary: We are seeking a skilled and proactive IT Support Specialist to join our team. The ideal candidate will have a solid foundation in IT, with hands-on experience in troubleshooting macOS systems. This role involves supporting end-users, maintaining IT infrastructure, and ensuring seamless operation across both Mac and Windows environments.

Key responsibilities:

• Provide technical support for macOS devices (MacBook, iMac, etc.) including hardware and software troubleshooting

• Install, configure, and maintain operating systems and applications across Mac and Windows platforms

• Support network connectivity, printers, and peripheral devices

• Maintain accurate documentation of technical procedures and asset inventory

• Collaborate with cross-functional teams to support IT operations and projects

• Ensure adherence to IT security policies and best practices

Qualifications:

• Diploma or Degree in Computer Science, Information Technology, or a related field

• 3 years of experience in IT support, with at least 1–2 years focused on macOS troubleshooting

• Familiarity with Apple Remote Desktop, JAMF Pro, or similar Mac management tools

• Strong understanding of macOS environments (Monterey, Ventura, etc.)

• Excellent problem-solving and communication skills

• Ability to work independently and manage multiple priorities