Customer Service Executive

Key Responsibilities:

• Respond and follow up on customer inquiries through live chat and email.

• Provide product information to customers clearly and accurately.

• Gather customer feedback and share suggestions with the superior to improve service processes and customer experience.

• Maintain a positive, responsible, empathetic, and professional attitude to ensure high customer satisfaction.

Qualifications:

Must-Haves:

• Malaysian Chinese

• SPM level or above.

• Trilingual in English, Chinese, and Bahasa Melayu (verbal, written & reading).

• Minimum 1 year of experience in any customer service role preferably handling live chats.

• High stress tolerance and strong problem-solving skills.

• Own PC/Laptop with the following specs:

• 8GB RAM or above

• Intel Core i5 / AMD Ryzen 5 or higher

• Internet speed of at least 80 Mbps

Nice-to-Haves:

• Preferred age range: 21–35 years old.

• Proficiency in G Suite and Microsoft Office.

Additional Highlights:

• Permanently work-from-home position.

• Flexible with rotational shifts

• Available to work weekends and public holidays.

• Rest days scheduled by the manager.