: Senior Sales & Marketing Support – M.I.C.E. & FIT Department

Key Responsibilities:

Senior Sales & Marketing Support – M.I.C.E. (Meetings, Incentives, Conferences, and Exhibitions) & FIT Department Brief Position Summary

➢ Responsible for the preparation of proposals, tenders and quotations to potential clients for the organisation and/or management of meetings, incentive programmes, conferences and other events;

➢ Responsible for the management of all logistics relating to secured projects for the organisation and/or management of meetings, incentive programmes, conferences, and other events;

➢ Joint responsibility with the Managing Director and Business Development Manager for liaison with clients or potential clients in relation to proposed or secured projects; ➢ Manage company digital marketing and social media campaigns and strategies, including budget planning, and implementation schedules. Ensures brand consistency in digital marketing and social media messages by working with various company department members, including advertising, product development, and brand management.

Main Job Responsibilities

❖ Financial o Responsibility for the effective management of costs within the MICE & FIT Department o Together with the Procurement/Finance Department, secure optimal rates and prices for goods or services purchased from third parties o Assist in the formulation and coordination of cost and pricing, in consultation with:

▪ Head Of Departments

▪ Business Development Manager

▪ Finance Manager

❖ Operations o Manage the proposal/tender preparation process and provide information and/or assistance the Head Of Department/Sales Manager and the client, where required o Manage the procurement of goods and services required for the execution of secured projects, including, where applicable, travel (ticketing, etc.), accommodation, transfers and ground arrangements, meals and refreshments, tours and other activities as stipulated in the projects o Assist the Head Of Departments in the design, production and/or purchase of promotional or other materials required for secured projects o Work with the Head of Departments in managing the provision of services (such as checking-in, registration, etc.) to the client during the course of the project

o Interact closely with the Head Of Departments during the course of projects and support project management by: ▪ Attending client pre-project and on-going project meetings when requested to do so by the Head Of Departments/Sales Manager and/or Managing Director

▪ Assisting in the resolution of disputes, if any, between H.T.T. and clients in the execution of projects

▪ Participating in post-project reviews with clients and H.T.T. management

▪ Reporting and implementing recommendations resulting from post-project reviews

▪ Following up on invoicing and collections, interacting with the Finance Manager, Sales Manager and the clients

▪ Ensures timely and effective inter-team communication and accurate information sharing for complete resolution and response to customers’ needs and requirements.

❖ Marketing and Sales o Working with the Head Of Departments assist in the marketing of all products and product lines, as required o Whenever possible, actively engage with client management to promote the company’s products and services and secure sales o Interact closely with client management to ensure excellent client relations, with a view to securing strategic information and growing and sustaining future business o Working with the superior, help to create and/or identify business opportunities o Provide input to marketing campaigns o Deliver market intelligence and, working together with the Sales and Finance Departments, produce market outlooks and forecasts o Provide feedback on client needs to the Head of Departments to assist in the development or enhancement of product and service offerings

❖ Professional Development

• Continually seeks and utilizes opportunities for self-development on technical knowledge and skills enhancement, such as in the areas of industry/ product knowledge, communication, negotiation, presentation, industry networking, etc.

MUST BE ABLE TO CONVERS AND UNDERSTAND CHINESE - work mostly with china tours and will need to understand.

Flexi Working and will be traveling frequently within Malaysia and european countries, china, korea, japan, US

Notes from Client -

Considered more of operation role

• Open for fresh grad
• Postion mostly revolves on performance for bonus

RM 4-5k Junior Candidate

RM 5-7k Senior/ Mid (open based on Experience)