IT Onsite Support Analyst - TIM (Released Date: 24 Feb 2026)

Budget: Depends on background and experiences

QUALIFICATIONS / EXPERIENCE

 Degree or Diploma from Information Technology or

equivalent discipline.

 At least 2 - 3 years previous experience in a similar

IT support role.

 Experience with SaaS ITSM Suite of tools such as

ServiceNow.

 Strong technical knowledge of workstation

hardware, software applications, printers, iOS, smart

phones, tablet and network-related services.

 Proficient in troubleshooting and problem-solving

techniques.

 Excellent communication skills with the ability to

effectively interact with end-users and support

teams.

 Knowledge of ITIL best practices and incident

management processes.

 Strong analytical and reporting skills.

 Self-motivated, proactive, and able to work both

independently and collaboratively in a team

environment.

Good documentation skills and attention to detail.

KNOWLEDGE & TECHNICAL SKILLS

 Services Now

 Active Directory

 AVD / WVD support

 Microsoft SharePoint

 MS Intune

 Proficiency in spoken and written English

 iOS and Android OS

 Mac OS and JAMF Pro will be an advantage.

 Experience with AV systems will be an advantage.

 Voice (IP phone), smart device/ corporate mobile

phone.

PURPOSE

 Contribute to projects with a wide-ranging

impact on the organization, offering IT support

and expertise to ensure project success.

 Collaborate closely with the Service Delivery

Manager and ServiceDesk Lead to analyze

incident trends, identify root causes of

negative trends, and implement effective

resolutions, fostering a proactive approach to

incident management

KEY ACCOUNTAIBILITIES

 Provide remote and on-site technical support

for workstation hardware, applications, email,

printers, smart devices, corporate mobile

phones, and network-related services.

 Perform workstation setup and relocation.

 Assisting in setting up meeting room for

conference, where IT support is needed.

KEY PERFORMANCE INDICATORS

 Service Level Management – delivery support as

accordance to service targets.

 Perform other ad-hoc IT tasks as required.

 Compliance to IT Service Management processes.

 Compliance to IT Risk & Security policies.

EXTERNAL & INTERNAL CONTACTS

 End users.

 Service Delivery Manager.

 ServiceDesk Lead

 Event and Facility team members.

 IT and stakeholders of Business Units.

 IT teams of Group Shared Services.

 Risk management and Internal Audit of Group and

Business Units.

 External Auditors.

Vendors and/or Service Providers.