ROLE CONTEXT | NEED TO DO | NEED TO KNOW | NEED TO BE | ||||
PURPOSE |
- Operates computers by responding to console messages and handling peripheral devices such as printers, tape drives, etc., in compliance with standards, policies and standard operating procedures. Assist on IT project implementation.
KEY ACCOUNTAIBILITIES |
- Operate the Data Center environments in compliance with standards, policies and Standard Operating Procedures.
- The provision of overnight and weekend production batch/output processing and related problem resolution.
- Managing the backup systems, cycling tapes or other media, filling and maintaining printers.
- Ensuring all changes within or affecting the computer room space are effectively evaluated for the potential impacts or risks to DC operations from proposed changes to production and development systems.
- Assist on special projects implementation, support and coordination with the IT project teams.
- Notifying the participants in the incidents related to Data Center operations in a timely and appropriate fashion.
- Facilitating the resolution of issues related Data Center operations.
KEY PERFORMANCE INDICATORS |
- Deliver services in compliance with SLA and meeting service targets
- Implement Infrastructure Projects and Support Existing Business Units (ie. HK, Group office, Indonesia)
- Support New Business Unit Buildup & other Group Initiatives (ie. Philippines and Vietnam)
- Support Control-M, AWS Cloud, Media Management and Life Asia system
- Compliance to IT Risk & Security policies
EXTERNAL & INTERNAL CONTACTS |
- PCG Group Executives
- Management Teams
- Service Providers
DECISION MAKING |
- In accordance with delegated authorities.
QUALIFICATIONS / EXPERIENCE |
- Diploma or above in Computer Science or related discipline
- 4 year's working experience preferred
- Sound experience in AS/400, Control M, Microsoft Azure, AWS Cloud and Windows PC operations.
- Holder of ITIL V3 Foundation certificate is preferable.
KNOWLEDGE & TECHNICAL SKILLS |
- Good interpersonal and communication skills to handle both internal and external customers.
- Good command of both written and spoken English and Chinese.
- 7*24 Shift duty is required
COMPETENCIES | ||
To manage shift workers’ productivity and assign duties to staff during shifts and manage incidents. |
Please complete the requirement checklist with profile.
Requirement checklist - AS400 System Engineer - TIM | Remark | ||
1 | Diploma or above in Computer Science or related discipline | Yes / No | |
2 | Solid (4+ years) of experience in relevant experience | Yes / No | |
3 | Familiar with AS/400, Control M | Yes / No | |
4 | Familiar with Microsoft Azure, AWS Cloud | Yes / No | |
5 | ITIL V3 Foundation certificate holder | Yes / No | |
6 | Provision of 7*24 Shift duty | Yes / No | |
7 | Good command of both written and spoken English and Chinese | Yes / No |
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